Springing a Leak

Improving the User Journey of checking for a leak.

“Springing a Leak” is a UX/UI design challenge focused on improving the user journey for reporting and checking leaks. Working under a one week timeframe, I conducted research with existing customers, combining user insights with heuristic evaluation and design experience to identify pain points. I created user flows, low and high-fidelity wireframes, and tested prototypes to validate improvements.

Key enhancements included a simplified flow, more accessible navigation, clear separation between urgent actions and advice content, and moving critical information from images into crawl-able HTML for better usability and SEO. I also refined content hierarchy, standardised interaction patterns, and applied accessible, consistent UI elements.

Figma was used throughout to ideate, prototype, and test solutions. Despite limited access to internal analytics and teams, this project demonstrates a customer-first approach, applying both UX and UI skills to create measurable improvements in usability, accessibility, and clarity.